Guest FAQs
Find answers to the most common questions from our guests, covering everything from property amenities and bookings to local tips and insider advice for an unforgettable Aruba stay.
What time is check-in and check-out?
Check-in is from 4:00 PM, and check-out by 11:00 AM. Early check-in or late check-out can be arranged upon request, subject to availability. Additional fees may apply.
Is cleaning included during my stay?
Your vacation home will be professionally cleaned and prepared prior to your arrival. Should you wish to arrange additional housekeeping or cleaning services during your stay, we would be happy to assist. These services are available for an additional fee. Please contact us for pricing and availability.
Are there any hidden fees or deposits?
No hidden fees. A security deposit is required, which is fully refundable, and all costs are clearly outlined at the time of booking.
Can I bring my pet?
Select properties welcome pets. Please refer to the individual property's policy for pet eligibility. If you plan to travel with a pet, we kindly ask that you contact our team in advance so we can discuss your requirements and recommend suitable accommodations. Additional pet fees may apply.
Do all properties have Wi-Fi and entertainment options?
All of our vacation homes are equipped with complimentary high-speed Wi-Fi, smart TVs, and a variety of entertainment amenities. Popular streaming apps are available on the TVs. Guests are welcome to sign in to their personal streaming accounts to enjoy their favorite content during their stay.
How can I arrange transportation or airport transfers?
We can arrange private transfers, rental cars, and chauffeur services to make your arrival and departure seamless. Alternatively, taxis are readily available just outside the airport terminal and provide a convenient, reliable, and often more economical way to reach your accommodation without prior arrangements.
Are all properties suitable for children?
Most of our properties are family-friendly, with amenities designed for guests of all ages. Some vacation homes, however, are exclusively adults-only. Please refer to the individual property's description or contact our team for more information.
Can I request a private chef or catering services?
Absolutely! Our concierge team can arrange private chefs, catering, and bespoke dining experiences at your vacation home. Please don't hesitate to reach out to our team for more information or assistance with planning the perfect dining experience for your stay.
What activities and attractions are nearby?
From beach clubs and watersports to cultural sites and hiking trails, we provide tailored recommendations to make the most of your Aruba stay. Please don't hesitate to contact our team for personalized recommendations or assistance planning your itinerary.
If you have any further questions, please don't hesitate to contact us